OnePlus Launches Free Screen Upgrade Program in India to Address Green Line Issue
OnePlus has recently introduced a new initiative aimed at addressing the persistent green line issues affecting its smartphone displays. This new program, part of the brand’s Red Cable Club loyalty scheme, offers a free screen upgrade for several older models, bringing relief to users impacted by AMOLED panel defects.
Lifetime Display Warranty and New Upgrade Program
Last year, OnePlus responded to customer complaints about green line issues on its screens by announcing a lifetime display warranty. This warranty covered free display replacements for affected devices. Building on this commitment, OnePlus is now expanding its support through a new free screen upgrade program specifically targeting users in India.
The new initiative is designed to address the green line problem and enhance the display experience for several older OnePlus models. According to reports, the program is available to users of the OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R. This offer is a part of the Red Cable Club loyalty program, which aims to reward loyal customers with additional benefits.
Benefits of the Free Screen Upgrade Program
An eagle-eyed X user, known as Starcommander (@Starcommander10), recently highlighted this new benefit within the Red Cable Club program. The screenshot shared by the user reveals that OnePlus is now offering a “Lifetime Free Screen Upgrade” as part of this membership. The details of the offer include:
- Free Screen Upgrade: Eligible users will receive a new, advanced display panel that promises improved performance.
- Free Phone Cleanup and Maintenance: Along with the screen upgrade, OnePlus will also provide complimentary phone cleanup and maintenance services at their service centers.
To qualify for this free service, the devices must be free from any external damage. They should not have been “disassembled privately,” meaning that any unauthorized repairs or modifications may disqualify the device from receiving the free upgrade.
Three-Tier Service Initiative
In addition to the free screen upgrade, OnePlus is introducing a comprehensive “Screen Diagnostics and Service Initiative.” This initiative includes three levels of service:
- Comprehensive Diagnostics: This stage involves inspecting the screen’s performance and reliability to identify any issues.
- Screen Upgrades and Replacements: For eligible devices, OnePlus will provide a new, advanced display panel designed to enhance display quality.
- Deep Cleaning Service: This service ensures that the phone operates optimally by thoroughly cleaning and maintaining the device.
OnePlus has specifically mentioned that this initiative primarily focuses on the OnePlus 8 Pro, but it will extend to other older models as long as the necessary screen parts are available.
Eligibility and Limitations
OnePlus has clarified that devices exhibiting signs of human-caused damage, such as drops or liquid intrusion, are not eligible for the free upgrade. These devices should be repaired through the standard after-sales service channels.
This new program is currently available only to users in India. However, there are indications that OnePlus may consider extending similar benefits to other regions, including the US, in the future.
Looking Back: Previous Measures
To recall, last year OnePlus officially acknowledged the green line issue on some of its devices and announced a lifetime warranty program to address the problem. Under this program, OnePlus offered free display replacements for affected phones. In addition, the company provided vouchers for select OnePlus 8 and OnePlus 9 series devices, allowing users to upgrade to a new OnePlus device if they chose.
Conclusion
OnePlus’s latest free screen upgrade program reflects the company’s ongoing efforts to address customer concerns and improve user satisfaction. By providing free upgrades and additional maintenance services, OnePlus aims to rectify the green line issue and enhance the overall user experience for its customers. Users of the OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R in India can now benefit from this initiative and enjoy improved display performance on their devices.
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